Refund policy
For all items except Crystal Tones Alchemy Singing Bowls. (For Singing Bowls Terms please see below).
We hope that you love your purchase but if it isn't quite right we have a 14-day return policy*, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, please email us at jodie@soulsticelondon.com. If your return is accepted, we will email instructions on how and where to send your package. Unfortunately we cannot accept items sent back to us without first requesting a return.
*excludes earrings, sale items and Sound Bowls. Please see below for individual policies on each.
If you have any questions please feel free to email us at jodie@soulsticelondon.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
*Exceptions / non-returnable items
All of our earrings are non-refundable due to hygiene reasons. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
All Sound Bowls are non-refundable and not eligible for exchange. Please make sure you are completely happy with your sound bowl before purchasing. If you have any queries or questions after purchase we are always here to help.
Exchanges
The fastest way to ensure you get what you want is to email us to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.